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Web browsersFor all browsers you must enable the following:
We support the following browsers:
We do NOT support the following browsers:
We do NOT support privacy mode in any browsers when using ContactPad. |
Processor
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ContactPad and ContactHub: 1 gigahertz (GHz) P4 (Windows PC and Apple Mac only)
Real Time: 2 GHz P4
Memory
ContactPad and ContactHub: 512 megabytes (MB) RAM
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and memory requirements
Your processor speed and RAM must meet the recommended specification for your operating system.
Screen resolution
1024 x 768 pixels
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| Item | Requirement/recommendation | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Server-side ports—outbound traffic (packets leaving the customer's network) | Signaling: 443 Presence: 443 Real-time Transport Protocol (RTP): 10,000-20,000 | ||||||||||||||||
Client-side ports— | Softphone selects any available port from the ephemeral range—on most machines ports 1,024 to 65,535. | ||||||||||||||||
| Protocol | Signaling: TCP Presence: TCP RTP: User Datagram Protocol (UDP) | ||||||||||||||||
| Bandwidth | 100 kilobits per second (kbps) (symmetric) | ||||||||||||||||
| Firewall configuration | Your firewalls should allow UDP to and from the public internet for the browsers that will be using ContactPad with WebRTC. NewVoiceMedia's WebRTC servers use fixed IP addresses from a public range. The WebRTC client uses Global Low Latency (GLL) architecture. GLL reduces the latency of calls by selecting the closest IP address for WebRTC, but includes failover to another IP address if the closest one is not available. We recommend that you configure your firewall to allow all of the following IP addresses to prevent loss of service in case of failover:
NewVoiceMedia WebRTC servers use dynamic port numbers. We therefore strongly recommend that your firewall does not limit access to a specific range of port numbers for those IP addresses. | ||||||||||||||||
| Supported browsers | Google Chrome™, latest version, using the WebRTC for NewVoiceMedia extension.
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| Salesforce integration | WebRTC is only supported in Salesforce Lightning Experience and in the console view in Salesforce Classic. For information about Salesforce console, see Salesforce help. | ||||||||||||||||
| Backup phone | All agents should have access to an alternative phone as a backup for WebRTC. | ||||||||||||||||
| Alternative phone | We recommend that agents have access to an alternative phone for non-NewVoiceMedia related calls. |
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The URLs of our data centers with corresponding IP addresses are shown in the following table. The You must add the appropriate IP addresses must be added to any existing firewall permissions.
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Inbound IP addresses are used when NewVoiceMedia interacts with an external system where IP white-listingIP whitelisting is in place. Such systems include Salesforce; a customer owned, or managed, server or service; and other cloud provider services.
Application acceleration
To improve performance and response time, we use a content delivery network (CDN) for some of our NewVoiceMedia applications. Your firewall must allow requests to and from cdn.newvoicemedia.com for supervisors and agents to access NewVoiceMedia applications. If your firewall does not support URL whitelisting, you must whitelist the IP addresses listed at http://d7uri8nf7uskq.cloudfront.net/tools/list-cloudfront-ips.
| Note |
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The list of addresses at http://d7uri8nf7uskq.cloudfront.net/tools/list-cloudfront-ips is subject to change. |
| Region | Cloud | URL | IP addresses |
|---|---|---|---|
| All | |||
| All | cdn.newvoicemedia.com | http://d7uri8nf7uskq.cloudfront.net/tools/list-cloudfront-ips | |
| EMEA | |||
| Cloud 11 (primary site) | https://cloud11.contact-world.net | Outbound: 194.140.251.7 Inbound 194.140.251.4 | |
| Cloud 8 (secondary site) | https://cloud8.contact-world.net | Outbound 194.140.251.71 Inbound 194.140.251.68 | |
| USA | |||
| Cloud 17 | https://cloud17.contact-world.net (outbound) | 54.208.98.242 (inbound) | |
| Cloud 16 (California) | https://cloud16.contact-world.net (outbound) | 54.219.131.57 (inbound) | |
| APAC | |||
| Cloud 12 (Sydney) | https://cloud12.contact-world.net (outbound) | 54.252.173.50 (inbound) | |
| Cloud 14 (Singapore) | https://cloud14.contact-world.net (outbound) | 54.254.137.133 (inbound) 54.254.157.106 (inbound) | |
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