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1. Go to Setup in Salesforce.

2. On the left-hand side of the Salesforce window, in the search box, type 'Call Centers'. Call Centers appears below the search box.
3. Click Call Centers. All Call Centers appears.

4. Click the Vonage Contact Center in Salesforce call center.

5. Click Edit.

6. When you first install Vonage Contact Center into Salesforce, the item labelled CTI Adapter URL contains https://***.newvoicemedia.com/CallCentre/ServiceCloud/AgentInterface?newlogin=true. Replace *** with the correct subdomain for your region: 

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   For example, if you are in the EMEA region, set CTI Adapter URL to https://emea.newvoicemedia.com/CallCentre/ServiceCloud/AgentInterface?newlogin=true.

   Note
   If you are using Vonage Contact Center in Salesforce to route non-call interactions, you must use a cloud-based URL in CTI Adapter URL, in the format https://cloudx.contact-world.net/. To access the API on the appropriate cloud, you must replace cloudx with the cloud you are using. Contact your Vonage Contact Center account manager if you do not know which cloud you are using.

7. Click Save.