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Note
titleSalesforce Mobile App and Service Cloud Voice

You cannot use Salesforce Mobile App with Vonage Premier for Service Cloud Voice.


Note
titleSalesforce Mobile App and WebRTC

Agents cannot use VCC and the Salesforce Mobile App with WebRTC. Instead of using WebRTC, agents must receive VCC calls using the mobile phone they are using with the Salesforce Mobile App.

To ensure that agents receive VCC calls using their mobile phone instead of WebRTC, turn off WebRTC for agents.
For information about turning on WebRTC in ContactPad, see How do I enable an agent user to use ContactPad with WebRTC? in Configuring individual users  — do the reverse to turn it off.

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