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Installing Connect provides a default list of disposition codes in the custom Next Action (NVMConnectVCCConnect__Next_Action__c) picklist field.The following table lists the disposition codes provided by the installation. Your Salesforce administrator can change values this list. For information about changing picklist values, see Salesforce help. Alternatively you can create and use your own disposition code field. For information about configuring a disposition code field, see Configuring disposition codes for Vonage Contact Center in Salesforce.
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