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| _ExcerptUniteCaseRoutingDeprecated |
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| _ExcerptUniteCaseRoutingDeprecated |
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If you have Unite enabled for your Salesforce org, when Salesforce receives a message through a configured channel, Salesforce creates a new case. When Salesforce creates a new case and Vonage Contact Center routes the case to an agent, or if the original agent reassigns the case to another agent, you can notify the new agent, or case owner, that the case is assigned to them.
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