| Insert excerpt |
|---|
| _ExcerptUniteCaseRoutingDeprecated |
|---|
| _ExcerptUniteCaseRoutingDeprecated |
|---|
| nopanel | true |
|---|
|
When a customer sends an email to a configured email address, Salesforce creates a case. The original email is stored within the case. If this case is assigned to you, you can send a response to the original email.
...