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Vonage Contact Center Product Documentation
Vonage Contact Center
Insights
Real Time (legacy)
Configuring Real Time
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3
changes.mady.by.user
Helen Griffith
Saved on
Feb 01, 2018
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changes.mady.by.user
Helen Griffith
Saved on
Jan 22, 2024
Previous Change: Difference between versions 2 and 3
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_ExcerptRealTimeLegacyDeprecated
_ExcerptRealTimeLegacyDeprecated
nopanel
true
In Real Time you can configure the start time for your queue history and set thresholds for how long agents should be in specified states.
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{"serverDuration": 210, "requestCorrelationId": "dcb2a563cf4543d2bfd5427bab2ed19c"}