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_ExcerptRealTimeLegacyDeprecated
_ExcerptRealTimeLegacyDeprecated
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In Real Time you can configure the thresholds for some of the agent states.

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  1. In the manage section of the Toolbar toolbar area, click settings.

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    Settings appears.


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    Settings



  2. In the fields alongside each of the agent states, type the threshold for that state.
  3. Click Save.

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    The alert icon flashes and the list of alerts is updated.


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    Alerts