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Vonage Contact Center Product Documentation
Vonage Contact Center
Insights
Real Time (legacy)
Configuring Real Time
Setting the global thresholds
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changes.mady.by.user
Helen Griffith
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Aug 27, 2015
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changes.mady.by.user
Helen Griffith
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Jan 22, 2024
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_ExcerptRealTimeLegacyDeprecated
_ExcerptRealTimeLegacyDeprecated
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In Real Time you can configure the thresholds for some of the agent states.
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