Title: Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet  
Owner: Helen Griffith
Creator: Helen Griffith Jul 22, 2014
Last Changed by: Helen Griffith Jan 26, 2024
Tiny Link: (useful for email) https://docs-vcc.atlassian.net/wiki/x/mze_DQ
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Vonage Contact Center PILOT Product Documentation for Summer '21 (31)
    Page: _ExcerptAgentDeclineBreakout
    Page: _ExcerptCreateEditGroup
    Page: _ExcerptStateAfterWrapIntendedState
    Page: _ExcerptWhisperOption
    Page: After-conversation work in Vonage Premier for Service Cloud Voice
    Page: Agents, groups, queues and agreements
    Page: Changing post unexpected and fault state
    Page: Changing post wrap state
    Page: Configuring breakouts
    Page: Configuring equal call distribution
    Page: Copying an interaction plan to another account
    Page: Creating a call plan to use Global Voice Assurance
    Page: Creating a post-call survey
    Page: Custom applet announcements
    Page: Customizing how Vonage Contact Center locates Salesforce records to pop
    Page: Data Connector applet
    Page: Editing queue thresholds
    Page: IVR applets
    Page: Monitoring a queue
    Page: Set Whisper applet
    Page: Setting up personal queues
    Page: Setting up queued callbacks
    Page: Setting up skills based routing
    Page: Shim Calling applet
    Page: Skill Tagger applet
    Page: Tagging interactions with a skill or skills
    Page: User Admin
    Page: Using data sources in interaction plans
    Page: Using dynamic audio in a Universal Contact Distributor (UCD) applet
    Page: Using wait time announcements
    Page: Using whispers
Hierarchy
Children (1)
    Page: Interaction between announcements, agent groups, and overflow settings in queues
Labels
Global Labels (4)
Time Editor  
Jan 26, 2024 12:14 Helen Griffith View Changes
Jan 13, 2023 15:56 Helen Griffith View Changes
Oct 17, 2022 11:15 Helen Griffith View Changes
Nov 03, 2021 15:55 Helen Griffith View Changes
Oct 04, 2021 16:46 Helen Griffith  
Outgoing Links
Vonage Contact Center PILOT Product Documentation for Summer '21 (15)     Page: Set Whisper applet
    Page: _ExcerptWhisperOption
    Page: Interaction between announcements, agent groups, and overflow settings in queues
    Page: Queue - Set Priority (QSP) applet
    Page: Skill Tagger applet
    Page: Set SLA applet
    Page: Salesforce record display and popping in Vonage Contact Center
    Page: Using whispers
    Page: Configuring groups
    Page: Breakouts
    Page: Using dynamic audio in a Universal Contact Distributor (UCD) applet
    Page: Call distribution
    Page: Using wait time announcements
    Page: Recording and preparing audio used in applets
    Page: Configuring individual users