If you want to use ContactPad in any of your Salesforce Lightning Experience apps, you must add ContactPad to those apps.
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To add ContactPad to Lightning apps, perform the following steps:
- Go to App Manager within Setup in Salesforce.
- Locate the Lightning app you want to add ContactPad to, click the arrow on the right-hand side and click Edit. Edit App appears.
- Click UTILITY BAR and then click Add. A new drop-down will appear.
- Click Open CTI Softphone. Choose a label and icon. Set the panel to 202px by 440px and click Save.
- Click Save and then click Done.
When you go to the app, ContactPad appears in the lower-left corner.
Repeat for any additional apps.