From ContactWorld version 2.8.0 in Salesforce, if enabled and configured for your account, you can schedule a callback. Scheduling a callback creates a reminder that prompts you to call a contact or lead at a time that's more convenient for them. You might schedule a callback if you are speaking to a contact and they request that you call them back at a different time. When that time comes, you are reminded to make the call. For information about configuring scheduled callbacks, see Configuring page layouts for adding scheduled callbacks. You can currently use this feature only with Contact and Lead objects.
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