Overview of Vonage Contact Center and Salesforce
Salesforce is a powerful tool for managing relationships with your customers. On its own, however, Salesforce relies on agents to keep track of inbound and outbound customer calls. Because this information is not automatically logged, key information often goes unreported and untracked.
ContactWorld solves this problem by tracking and logging call related information in your existing Salesforce system.
In this section
- Vonage Contact Center features supported in Salesforce editions
- Automatic callback numbers for Click to dial
- Automatic call recording for outbound calls
- Call logging in task records
- Click to dial
- ContactPad in Salesforce
- Vonage Contact Center in Salesforce Lightning Experience
- Vonage Contact Center omni-channel solution
- Vonage Contact Center reports and dashboards in Salesforce
- Disposition codes for Vonage Contact Center in Salesforce
- Integration with the Salesforce Mobile App
- Salesforce record display and popping in Vonage Contact Center
- Scheduled callbacks
- Telephone number formats in Vonage Contact Center in Salesforce
- Creation of multiple Vonage Contact Center user accounts from Salesforce
- Sales Engagement Powered by Vonage
Support and documentation feedback
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