How do I set a disposition code for an interaction?
Before, during and after handling an interaction, and while a customer detail record is displayed on screen, you can set a disposition code for the interaction.
To set the disposition code, select the appropriate value in the disposition code field in the Log a Call area in the customer details record.
If the enforced disposition codes feature is enabled and configured for your account, you must set a disposition code for an interaction before you can work on your next interaction.
For information about disposition codes and the enforced disposition codes feature, see Disposition codes for Vonage Contact Center in Salesforce.