Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Current »

FieldDescription
NameThe name of the record. Advanced Reporting and Statistics generates the name on creation. Names begin with 'AP' (agent participation) followed by 10 digits. Participation records are numbered sequentially, in order of creation.
Agent SummaryA link to the Vonage Agent Summary record for the related agent.
Call SummaryA link to the Vonage Call Summary record for the related interaction.
Interaction GuidThe globally unique ID of the related interaction.
ChannelThe globally unique ID of the agent's connection to the interaction.
StartThe date and time that the agent started participating in the interaction.
DurationThe duration of the participation in seconds.
ActivityThe type of activity the agent participated in, for example, Connected, NoAnswer, or BusyInbound.
Interaction TypeThe type of interaction, such as Outbound Call, Inbound Case, or Case.
Agent IdThe ID of the participating agent.
AgentThe name of the participating agent.
  • No labels
Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.