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One-way presence updates

When presence updates are enabled for SCV, updates are currently only one way—from Salesforce to VCC. VCC agent state changes are not reflected in Salesforce.

Presence updates when using Vonage for Service Cloud Voice in hybrid mode

When presence updates are enabled for SCV, updates will only happen for agents using SCV. Presence updates will not work for agents who use ContactPad with the VCC and Salesforce integration.



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