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Currently tiles show data about agent events or interaction events—this data is the same data that used in Dashboards and Insights Stats API. In Looker, data is contained in fields. Fields can be of three types:

  • Filter-only field. Used for filtering data only.
  • Dimensions. Data about an agent or interaction event that can be displayed, or filtered or grouped by.
  • Measures. Perform calculations on all the data in relevant dimensions such as totals, averages, durations, minimums, maximums, and percentages.

Each field has a tooltip that describes the field's content.

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