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The Historical Analytics area of the Vonage Contact Center Admin Portal (VCC) presents historical data from your VCC account activity. Historical Analytics consists of default and custom dashboards. Historical Analytics is integrated with a Business Intelligence (BI) tool called Looker and uses its embedded view. Looker is Google's BI tool for visualizing and displaying data.

Historical Analytics course

We now have a dedicated Historical Analytics course in our Vonage Academy. For more information, see Analytics course.

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