Version Published Changed By Comment Actions
CURRENT (v. 67) Feb 09, 2024 10:56 Removed note about WebRTC not being supported in VDI — it now is  
v. 66 Feb 06, 2024 13:35 Added note about allowing media autoplay in Microsoft Edge (Chromium) browsers for WebRTC
v. 65 Jan 23, 2024 11:52 Added note about maintaining supported Salesforce packages
v. 64 Jul 12, 2023 10:56 Expanded "processor and memory" section
v. 63 Jul 12, 2023 10:53 Corrected names of Mac OS
v. 62 Jun 12, 2023 10:59 Updated supported Chrome OS release
v. 61 Jun 09, 2023 11:51 Added section on supported operation systems
v. 60 May 31, 2023 12:55 Minor changes to improve readability
v. 59 Feb 09, 2023 17:58 Added system requirements for Screen Recording in Vonage Contact Center (Vonage CC Screen Recording desktop application)
v. 58 Dec 22, 2022 14:22 Added link to further information about supported editions
v. 57 Dec 20, 2022 14:27 Minor update to section on supported browsers for WebRTC
v. 56 Mar 24, 2022 16:02 Added note regarding using IPv4 in prefix policies with WebRTC
v. 55 Feb 16, 2022 11:46
v. 54 Nov 17, 2021 15:35 Added bandwidth used by Screen Recording
v. 53 Oct 20, 2021 13:04 Added virtual environment support
v. 52 Sept 06, 2021 13:44 Removed references to IE11—IE11 is no longer supported
v. 51 Jul 19, 2021 07:52 Added WebSockets to list of web browser requirements
v. 50 Jun 07, 2021 12:12 Added Microsoft Edge (Chromium) as supported browser for WebRTC
v. 49 Apr 13, 2021 12:50 Updated IE11 section—IE11 is no longer supported
v. 48 Mar 15, 2021 08:50 Formatting
v. 47 Dec 15, 2020 10:50 Reformatted version history section
v. 46 Nov 09, 2020 10:54 Added "Where relevant, you must also add http://www.nexmo.com to your VPN client's proxy bypass list and then restart your agents' clients."
v. 45 Nov 09, 2020 10:52 Added new allowlist requirement for using VPN clients with WebRTC
v. 44 Oct 28, 2020 14:39 Added two IP addresses to Inbound VCC traffic sections
v. 43 Oct 26, 2020 10:39 Added 'Date and time settings' section
v. 42 Sept 28, 2020 13:19 Improved firewall-configuration section
v. 41 Jul 02, 2020 15:56 Updated to 'allowlisting'
v. 40 Jun 24, 2020 15:27 Added removal of support for Microsoft® Internet Explorer® version 11 from 01/01/21
v. 39 May 27, 2020 08:46 Added clarification re. firewalls and port numbers for WebRTC configuration
v. 38 May 20, 2020 15:18 Corrected IP address link
v. 37 May 13, 2020 14:29 Added "All service endpoints are IPv4, IPv6 is not currently supported."
v. 36 Apr 29, 2020 13:21 Updated WebRTC firewall recommendations
v. 35 Apr 29, 2020 13:20 Updating product name (NewVoiceMedia to Vonage Contact Center)
v. 34 Feb 26, 2020 14:53 Added new IP addresses for emea firewall configuration
v. 33 Jan 08, 2020 13:01 Added more IP addresses for firewall configuration for WebRTC
v. 32 Oct 15, 2019 07:37 Added requirement for wired Ethernet connection and lack of support for virtual environments
v. 31 May 23, 2019 09:57 Added note re: not supporting Safari with Conversation Analyzer Analytics.
v. 30 Apr 25, 2019 09:14 Further clarification in Firewall Configuration section
v. 29 Apr 23, 2019 07:39 Fix link to Motivate page
v. 28 Apr 23, 2019 07:36 Modified WebRTC firewall section—refers to third party list of IP addresses
v. 27 Feb 28, 2019 16:12 Updated IP address for firewalls in EMEA
v. 26 Feb 04, 2019 09:20 Updated Safari support to latest version of Safari
v. 25 Dec 17, 2018 13:56 Added note regarding upcoming update to Safari support
v. 24 Nov 19, 2018 10:29 Firewall updates for Improved Disaster Recovery (DR) for NewVoiceMedia (NVM) User Logins feature
v. 23 Sept 05, 2018 06:54 Updates to outbound IP address for APAC and US + TLS reqs for Mid Call
v. 22 Aug 28, 2018 17:26 Updated WebRTC firewall configuration
v. 21 Jul 02, 2018 12:18 Updated Web Browsers section to reflect no support for Call Recordings, etc. in IE11.
v. 20 Jun 04, 2018 11:05 Updated IP addresses to whitelist for WebRTC
v. 19 Apr 20, 2018 09:12 Updates to processor and memory section, Added application acceleration information
v. 18 Apr 18, 2018 12:22 Updated Call Recordings port to 22 (SFTP)
v. 17 Mar 08, 2018 08:34 Various changes from ContactWorld --> NewVoiceMedia
v. 16 Feb 01, 2018 10:29 Added WebRTC for ContactWorld extension requirement
v. 15 Jan 17, 2018 08:29 Clarified WebRTC browser support
v. 14 Jan 10, 2018 11:41 Clarified WebRTC browser support
v. 13 Dec 04, 2017 12:39 Updated WebRTC section—must now add all IP addresses
v. 12 Nov 14, 2017 11:35 Corrected typo: licence --> license
v. 11 Aug 07, 2017 15:34 Added clarification to server- and client-side ports in WebRTC section
v. 10 Jun 22, 2017 13:15 Updated IP address for EMEA and WebRTC
v. 9 Apr 18, 2017 07:06 Added Firefox as a supported browser for WebRTC
v. 8 Jan 19, 2017 13:40 Amended Salesforce integration support for WebRTC.
v. 7 Jan 05, 2017 13:31 Updated WebRTC section: recommendations for alternative phones and requirement for Salesforce console.
v. 6 Nov 16, 2016 08:49 Updated WebRTC bandwidth from 6-8 kilobytes per second to 100 kilobits per second value
v. 5 Oct 31, 2016 13:43 Removed support for IE 9 and 10
v. 4 Sept 26, 2016 10:54 Added Motivate section with link to Motivate install guide
v. 3 Jul 19, 2016 06:57 Added note regarding session settings in ContactWorld in Salesforce section
v. 2 Jul 19, 2016 06:55 Removing Microsoft® Internet Explorer® version 8 support from Summer 16
v. 1 Jan 05, 2016 14:55

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