If Supervisor Monitoring is enabled for your account, and if you have permission to use it you must provide the phone number on which you will listen to calls. To set your phone number, perform the following steps:
In the call monitoring section of the toolbar area, click settings. For information on the toolbar, see Overview of Real Time.
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In Supervisor line number type the phone number on which you will listen to calls.
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When you click to supervise a call, you will receive a call on this number. For information about supervising calls, see Supervising a call.