In the User Admin area of the VCC Admin Portal, as a Supervisor user you can manage your users, skills and groups in the account you are logged in to.
By default, supervisor users can manage routing settings in User Admin. Supervisor users can therefore:
Admin users, however, can give the supervisor user additional permissions, enabling the supervisor to perform other actions available in User Admin. For information about permissions and available actions in the User Admin, see Accessing and finding your way around User Admin. Equally, admin users can remove permissions—if the supervisor user has only Access User Admin permission, they have view-only access to User Admin.
When appropriate permissions granted for a supervisor, all users, groups, skills, and respective sections that are available to edit are marked with pencil icon. When available only to view, an eye icon is visible.
Section | Example |
---|---|
Users available to view and edit | |
User sections available to view and edit in single user record | |
Groups available to edit and view | |
Sections available to edit in bulk actions according to granted permissions |