Agents API has the following resources:
Presence definitions. Presence definitions represents list of available definitions that the agent can move to. A presence definition contains information including its guid (the unique identifier for the presence), presence category information and the description.
Presence. Presence represents status of the agent. A presence contains information including userId (the unique identifier for the user), updated the time that user transitioned to the presence and Presence definition. You can currently request a single presence and a subset of up to 50 presences.
| To request one or more presences, you must know the users’ unique identifiers (GUIDs). These are available within the User Admin API. |