When your Vonage Contact Center (VCC) account is linked to your Microsoft organization, you can link your VCC agent account to your Teams user. When linked, you'll be able to see other Teams users and their presences in ContactPad's address book.
To see other Teams users and their presences in ContactPad's address book, you need to link your agent account to a Teams user.
To link your agent account to your Team user, perform the following steps:
Click Link to Microsoft Teams user.
If the Link to Microsoft Teams user does not appear, your VCC account is not currently linked to a Microsoft account. Contact your Account Manager or Customer Success Manager. |
A Microsoft login page appears.
Your VCC agent account and Teams user are linked. You can now see other Teams users and their presences in ContactPad's address book.
You only need to do this once, unless you unlink your agent account and Teams user later. |
To unlink your agent account from a Teams user, perform the following steps:
Your agent account and Teams user are no longer linked.
When you have linked your agent account with your Teams user, you can see other Teams users and their presences in ContactPad's address book. You can also make calls to and consult with available Teams users.
To locate and make calls to Teams users, perform the following steps:
If you are on an existing call, to consult with an available Teams user, click Consult in ContactPad. ContactPad's address book opens and Teams users matching your search appear as described above. Continue consulting in the same way as you would using ContactPad for any other contacts. For information, see How do I consult with and, optionally, transfer to a third party? in Making and receiving calls in ContactPad.