The IVR Secure Payments solution extends the other PCI Pal secure payment features provided by PCI Pal. It enables customers to make secure payments while in an interaction plan using interactive voice response (IVR). Using IVR, customers can pay for goods and services without interacting with an agent. Instead of speaking to an agent, Vonage Contact Center (VCC) transfers the caller to an automated payment system. The automated payment system collects and verifies card details from the caller. The payment system processes the payment request.
Using an IVR Data Connector applet in Interaction Plans Architect, you can configure a stand-alone payment interaction plan for payments. The process for taking automated payments includes the following steps:
For information about configuring the self-service payment feature, see Creating a call plan for the IVR Secure Payments solution.