To upgrade to the latest version of Vonage Contact Center in Salesforce, perform the following steps:

  1. Log in to your Salesforce org.
  2. In another browser window, go to https://nvm.force.com/hub/s/package-install-link-and-password on the Vonage Contact Center Community Hub. If you are prompted to log in to the Community Hub, do so.
  3. After reading the information on the page that appears, click either the Production or the Sandbox installation link as appropriate for your Salesforce org. The upgrade page appears.

  4. Click Install for All Users.
    Click Upgrade.
    The upgrade starts. You receive an email when the upgrade is complete.

If you are upgrading from a version prior to 18.232, you must perform some additional steps to continue using Vonage Contact Center in Salesforce. For information about these steps, see Upgrading from a version of NewVoiceMedia earlier than 18.232.

You must now configure your installation of Vonage Contact Center in Salesforce. For information about configuring Vonage Contact Center, see Configuring Vonage Contact Center in Salesforce.