Upgrading from a version of NewVoiceMedia earlier than 18.232
If you are upgrading Vonage Contact Center to the latest version from a version of prior to 18.232, you must review their access to some standard fields. We recommend creating a new custom permission set and assigning that to all your Vonage Contact Center users in Salesforce. For information about the custom permission set, see Setting up Vonage Contact Center users in Salesforce.
Support and documentation feedback
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