Agent's browser does not have permission to use their microphone. If VCC delivers a call to the agent, the call is automatically rejected and the warning appears.

Agent should give their browser permission to their microphone.

Shows as Device unreachable in Historical Analytics and Real-time Analytics. For information, see Delivery failures summary and Viewing automatically rejected WebRTC interactions in Real-time Analytics.

WebRTC connection is unavailable. If VCC delivers a call to the agent, the call is automatically rejected and the warning appears.

Shows as Connection Unavailable in Historical Analytics and Real-time Analytics.