| Use the Set Whisper applet to play a whisper to the agent before connecting the call. A whisper is used to give a message to the agent, before the call is connected. For example, if an agent receives calls from customers in relation to different products, you might want to inform the agent what product the customer is calling about. |
The Set Whisper applet can only play a whisper if you have added and enabled a default whisper in the Automatic Call Distributor (ACD) applet. The whisper you set here can then override the default whisper. For information about the ACD applet, see Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet. |
For more information about using the Set Whisper applet, see Using whispers.
| Field | Options | Description |
|---|---|---|
| Whisper File | Audio (.wav) file | Click Choose File to launch an Open dialog box. Select the audio file you want to use for a whisper. For information about the format of the audio file, see Recording and preparing audio used in applets. |
| Next Applet | List of available applets | The applet that the call is routed to next. |