How do I use the VCC Admin Portal as a supervisor?

As a VCC Admin Portal supervisor, you are able to perform tasks including the following:

• Monitor call center performance, log agents in to the VCC Admin Portal and change agents' states in Real Time. For more information about Real Time, see Real Time (legacy).
• Create applets and interactions plans in Interaction Plans Architect. For more information about Interaction Plans Architect, see Interaction Plans Architect.
• Configure settings for your call center. For more information about configuring call center settings, see Editing Configuration (Account Settings).
• View system activity using Audit Log. For more information about Audit Log, see Audit Log.
• Search and listen to call recordings in Interaction Content. For more information about Interaction Content, see Interaction Content.