If enabled for your account, you can create VCC user accounts for your existing Salesforce users from within Salesforce. Before you can create VCC users, you must perform the following tasks:
To create VCC users, perform the following steps:
In Username, type username of an existing VCC user to use as template for the new VCC users.
The new users will have same skills, groups, country, type, telephony region, license, and so on, as the template user. If you provide the username of an agent or a voice-enabled supervisor, your new VCC users will be able to make and receive interactions. If you provide the username of a supervisor, your new VCC users will have the same user role, and the same group, queue, and line permissions as appear for the template user in the User Admin area of the VCC Admin Portal. For information about the User Admin area, see User Admin. |
The other user failed because an VCC user already exists with that username. A similar error appears if the Salesforce user contains an agent ID that is already in use by an VCC user—Agent ID 'agentID' is already in use. The existing VCC users may already be linked with the Salesforce users. In this case you can ignore these errors unless you want to update the VCC users.
You cannot currently update VCC users from within Salesforce. To update the VCC users, you must edit the users in the VCC Admin Portal. |
The username or ID might otherwise belong to VCC users that you do not want to link to your Salesforce users. In this case you need to change the Salesforce user's Username or NVM Agent ID values and try again.
VCC users that you create using an VCC user with either an agent or a supervisor license appear in User Admin and Real Time. The VCC users you create based on a supervisor also appear in User Access.
When you create Vonage Contact Center users from Salesforce, the new users do not receive a welcome email.
Newly created users do not have values in their SSO External Id fields. If single sign-on is enabled for your account and your account is configured to use an External ID as the identifier for single sign-on, you must manually add these values to enable the users to log in using single sign-on. For more information about single sign-on, see Configuring single sign-on.