The IVR Collect Audio applet collects a recording of a caller's voice and stores the recording in a specified audio IVR slot. For example, the applet can request that the caller says their account number.

Audio & Routing

Field

Options

Description

Upload audio file of this announcement from your PCAudio (.wav) file

The audio file that contains the announcement that is played when the call is routed to this applet. The announcement tells the caller what information to provide.

The combined size of the audio that a customer provides in this and other IVR Collect Audio applets in one call, can be a maximum of 25 MB (approximately 25 minutes). Depending on the amount of information you expect customers to provide, you might want to ask them to keep their message brief.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement.

For information about the format of the audio file, see Recording and preparing audio used in applets.

Following this Announcement next applet isList of available appletsThe applet that the call is routed to after the announcement is played.

Validation Options

Field

Options

Description

Validation RequiredSelect, clear

Determines whether to validate the audio or not.

Select Validation Required to verify that audio was provided.

Upload Validation AnnouncementAudio (.wav) file

The audio file that contains the announcement that is played if the caller does not respond.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement.

For information about the format of the audio file, see Recording and preparing audio used in applets.

Response Audio

Field

Options

Description

Upload Response Announcement...Audio (.wav) file

The audio file that contains the announcement that is played after the caller responds.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement.

For information about the format of the audio file, see Recording and preparing audio used in applets.

Data Collection Settings

Field

Options

Description

Final Silence1-20

The number of seconds to wait before routing the call to the next applet.

Select a number between 1 and 20.

SlotList of available audio IVR slotsThe audio IVR slot in which the applet must store the audio that the caller provides.