Spring '17 Release

For a full description of these features, please see the Spring '17 Release Notes.

Please see below for the packages of each feature in NewVoiceMedia's Spring '17 Release. You can access the relevant Product Documentation by clicking the link on each feature's name.

Performing at Scale

As your organization grows, fine tuning teams and systems to perform at their peak can feel like a constant task. At NewVoiceMedia we want to make this as easy and simple as possible for you by including in our releases a number of features designed to aid configuration and system management for organizations of all sizes.


ContactWorld for SalesContactWorld for Service

ExpressEssentialsSelectPremiumExpressEssentialsSelectPremium
Agent Session Management
Absolute Priority

Self-Service with Salesforce







Maximizing Team Efficiency

In every release we aim to bring you new features that help you and your teams to focus on doing what you do best - whether that’s smashing sales targets or delivering excellent customer service - rather than managing technology.


ContactWorld for SalesContactWorld for Service

ExpressEssentialsSelectPremiumExpressEssentialsSelectPremium

Intended State

Enforced Disposition Codes

Improving User Experience

The easier it is for your agents to do their job, the better the customer experience. With this in mind we include a section in every release that focuses on removing barriers to information, streamlining processes and improving the agent interface.


ContactWorld for SalesContactWorld for Service

ExpressEssentialsSelectPremiumExpressEssentialsSelectPremium

New ContactWorld Homepage Experience

Salesforce Lightning Support for Agents

Dynamic Overflow Routing





Intelligent Communications Platform

At the forefront of the service we provide is the revolutionary cloud technology that forms the infrastructure of ContactWorld. Along with ongoing work to maintain our hinegh level of service, we have been working on using more sophisticated tools and improving global capabilities.


ContactWorld for SalesContactWorld for Service

ExpressEssentialsSelectPremiumExpressEssentialsSelectPremium

Insights API





SMS