Release notes for version 17.110 of Connect (Pilot and Enhancement release)
Date of release
Summary
Connect component in Lightning experience - screenpop and support for automatic mode (pilot)
Availability
ContactWorld for Sales Select & Premium
Agent changes
Added support for agents working in Lightning experience with Dial List in automatic mode.
Added automatically displaying object for current entry when agent clicks Start or Next button in Lightning Experience.
Added possibility to close an error message and continue to work with Connect component without need to refresh the page (enhancement)
Availability
ContactWorld for Sales Select & Premium
Agent changes
Previously when there was a wrong configuration or enforced disposition code feature was enabled and agent was trying to call next entry without setting disposition code, a message was displayed in Connect component and agent couldn't continue to work with Connect without refreshing the whole page. Right now the displayed message can be closed and agent can continue to work with Connect if the cause for the previous message is sorted out.
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