Time zones in the Vonage Contact Center Admin Portal

In the VCC Admin Portal, time stamps for most features are presented in the user's system's time zone.

Time stamps for the following features use the time zone of the location in which the user's account is located:

  • System Audit
  • IVR Data Collector
  • SOAP Interaction applet

Time stamps for Stats and Reports use the time zone of the location in which the user's account is located EXCEPT in the EMEA region. For Stats and Reports, in both locations in EMEA, time zone is GMT and daylight saving time zone is BST.

Time zones of VCC Admin Portal clouds

RegionLocationTime zoneDaylight saving time zone
EMEA

London

Coordinated Universal Time (UTC)

Not applicable

Frankfurt

Coordinated Universal Time (UTC)

Not applicable
APAC

SydneyAustralian Eastern Standard Time (AEST, UTC +10)Australian Eastern Daylight Saving time (AEDST, UTC + 11)

SingaporeSingapore Standard Time (SST, UTC +8)Not applicable
NAM

Northern CaliforniaPacific Standard Time (PST, UTC -8) Pacific Daylight Time (PDT, UTC -7) 

Northern VirginiaPacific Standard Time (PST, UTC -8) Pacific Daylight Time (PDT, UTC -7)