Viewing a Real-time Analytics dashboard as an agent
By default, agents cannot access Real-time Analytics.
If you are an agent and have received links to one or more Real-time Analytics dashboards, you can view those dashboards using those links. You cannot access the dashboards through the Real-time Analytics area of Vonage Contact Center. For information about dashboards and the information displayed, see Overview of Real-time Analytics.
You have read-only access to the dashboards.
You can move and resize widgets on the dashboards, but cannot save your changes. For information about moving and resizing widgets, see the How do I rearrange widgets in a dashboard? section in Using Real-time Analytics. You cannot perform any of the other tasks described.
If you have received a link or links but cannot access the dashboards, your administrator may need to turn on this feature for your account. Contact your administrator for help.
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.