_ExcerptWalkMeFirewallConfiguration


Vonage Contact Center uses a third party tool—WalkMe—to inform supervisors and administrators about new features and guide them when using the portal. To benefit from this functionality, you must add the following domains to your allowlist:

Critical domains

DomainPurpose of DomainIf Access is Blocked
*.walkme.comLoad the WalkMe productWalkMe will not function
s3.walkmeusercontent.comImages in WalkMe Solutions hosted by WalkMe’s AWSImages in WalkMe Solutions that are hosted by WalkMe’s AWS will not appear

Recommended

DomainPurpose of DomainIf Access is Blocked
clients2.google.com/service/update2/crxUpdate Chrome extensionsWalkMe Chrome extensions (Player and Editor) will not be able to update
safari-extensions.apple.com/details/Update Safari extensionsWalkMe Safari extension (Player and Editor) will not be able to update

For more information, see https://support.walkme.com/knowledge-base/access-requirements-for-walkme/.

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