Release notes for version 22.143 of Connect (Enhancement)
Date of release
Summary
Support for Service Cloud Voice (Enhancement)
Agent changes
Connect can now be used by agents who work within Service Cloud Voice as well as agents who use Open CTI.
Supervisor changes
None.
Salesforce administrator changes
This change is supported by existing permission sets that are assigned to agents when configuring Service Cloud Voice.
Support and documentation feedback
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.