Add dial list statistics to the dial list page

To see dial list statistics, such as the number of outstanding calls in a dial list, you must add the statistics component to the dial list page layout.

To add dial list statistics to a page layout, perform the following steps:

1. Open a dial list record.
2. To edit the dial list's page layout, click the cog icon at the top of the page, and click Edit Page in the menu that appears. The Lightning App Builder for the dial list object appears.
3. In the list of Lightning components on the left side of the window, find the dialListStatistics component either by searching or by scrolling to the Custom - Managed list. Drag dialListStatistics to a suitable place in the record.
4. Click Save. Page Saved may or may not appear.
5. You must activate the page to make your changes visible to users. If Page Saved appeared when you clicked to save your changes, click Activate. If Page Saved did not appear, click Activation... at the top of the page. Follow instructions relating to activating the page layout as required. For information about activating page layout changes, see Activate Lightning Experience Record Pages (Salesforce help).
6. Click Back to return to the record.

dialListStatistics now appears in the page layout in dial lists. Which agents see the component depends on who you activated the changed page layout for.

For more information about the Lightning App Builder, see Lightning App Builder (Salesforce help).

For better performance, you can add the component to a separate tab in the page. For information, see Add and Customize Tabs on Lightning Pages Using the Lightning App Builder (Salesforce help).