Viewing recordings of Visual Engagement meetings

If Visual Engagement and recording of Visual Engagement meetings are enabled for your account, agents' meetings are recorded. The recording contains the video, audio, or both, from the meeting, and, if either party shared their screen, the contents of the shared screen. The recording runs for the duration of the meeting.

After the meeting ends, the recording is available in Interaction Content. For information about viewing recordings in Interaction Content, see Interaction Content. Depending on the length of the meeting, there may be a delay before the recording appears. The agent’s applicable browser window for the duration of the meeting

For information about accessing Interaction Content and finding your recordings, see Searching for interaction content.

In the list of recordings, a recording of a video meeting is indicated by a camera icon.

For information about playing the recording, see Listening to, viewing, and commenting on interaction content. You can play, pause, and download a recording, and change the volume while it plays.

Recordings are stored for up to 30 days.