Configuring automatic call recording and callback numbers with Vonage Premier for Service Cloud Voice

To use automatic call recording, automatic callback numbers, or both with Vonage for Service Cloud Voice, you must perform the following tasks:

Configure custom settings for automatic call recording, automatic callback numbers, or both  with Vonage for Service Cloud Voice

To prepare Vonage Contact Center for automatic call recording, automatic callback numbers, or both features in Salesforce, perform the following steps:

1. Go to Setup in Salesforce.

2. On the left-hand side of the Salesforce window, in the Quick Find field, type 'Custom Settings'.

3. In the filtered list of items, click Custom Settings. Custom Settings appears.

4. Locate the item in the list with the following values:

   Label	Namespace
   Vonage Contact Center - Core Settings	VCCCore

   To the left of the item, click Manage. The default or existing settings appear.

5. For a new installation, you must create new default settings.

   To create the default level settings at Org level, click New in the Default Organization Level Value section.
   To create the default level settings at profile or user level, click New in the lower section.
   To make changes to existing settings, click Edit alongside the settings you want to edit.

   Settings Edit appears.

6. Provide the following information according to the feature or features you want to configure:

   Field	Description
   Callback Number Selector Class	The name of the Apex class that implements the VCCCore.ISelectPresentedClid interface. Use this class to customize the callback number presented when an agent makes an outbound call using Vonage for Service Cloud Voice.
   Call Recording Selector Class	The name of the Apex class that implements the VCCCore.ISelectCallRecording interface. Use this class to determine whether to record a call and which participants to include in the recording when an agent makes an outbound call using Vonage for Service Cloud Voice

7. Click Save. The new or modified settings are saved.

Configure prefix-based call recording with Vonage for Service Cloud Voice

To configure prefix-based call recording with Vonage for Service Cloud Voice, follow the steps in Configuring prefix-based call recording. When you create the New Vonage Prefix Mapping, along with the information you have already provided, you must also provide the following information:

Configure field-based call recording with Vonage for Service Cloud Voice

To configure field-based call recording with Vonage for Service Cloud Voice, follow the steps in Configuring field-based call recording. When you create the New Vonage Field-Based Mapping, along with the information you have already provided, you must also provide the following information:

Configure prefix- or field-based callback numbers with Vonage for Service Cloud Voice

To configure prefix- or field-based callback numbers with Vonage for Service Cloud Voice, follow the steps in Configuring prefix-based callback number selection or Configuring field-based callback number selection.