Conversation Analyzer in Historical Analytics
If you are using Historical Analytics in Vonage Contact Center and you have Conversation Analyzer enabled and configured for your account, you can view Conversation Analyzer data in Historical Analytics. For information about Historical Analytics, see Historical Analytics
Conversation Analyzer adds the Conversation Analyzer data set, or 'Explore', to Historical Analytics. For information about the fields in the Conversation Analyzer data set, see Conversation Analyzer (CA) fields. You can create dashboards that display that data in tiles by choosing the Conversation Analyzer (CA) Explore.
Historical Analytics contains four default dashboards. For information about these dashboards, see Default Conversation Analyzer dashboards in Historical Analytics. You can use these dashboards as they are, create copies of them and customize them according to your needs, or create your own custom dashboards from scratch. For information about viewing or copying an existing dashboard, or creating a new dashboard, see Using Historical Analytics.
For general assistance, please contact Customer Support.
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