_ExcerptStateAfterWrapIntendedState
State after wrap
The State after wrap setting in a UCD applet determines the agent's state after wrap. This setting overrides the intended state set while working on interactions routed by that UCD. This does not apply if State after wrap is set to Leave unchanged.
For information, see Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet.
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