Pausing and resuming call recording in ContactPad
How do I stop and start recording a call?
Vonage Contact Center can record all inbound and outbound calls. Whether all or just a subset of calls are recorded is determined by your account and interaction plan settings. For information about call recording, see Call recording.
If you do not have the call recording button enabled within your account, no recording controls appear in ContactPad:
If you have the call recording button enabled within your account and you are not on a call, a No recording 
button appears.
If the button is enabled, depending on the call recording settings in your account and interaction plans, either the Pause recording 
or Resume recording 
button appears.
Click the buttons to alternate between recording and pausing recording of the call.
Information
Depending on your account settings and interaction plans, calls may arrive with call recording both In Progress and Paused.
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.