IVR Set Menu String applet


The IVR Set Menu String applet stores a configured string value, in an IVR slot, that is then available during the call. You can use this applet to set a phone number to route the call to, for example.

When you store a value in an IVR slot, the value is also stored as a data source. The Data Connector, Data Announcer, Data Router, ACD, and UCD applets can then use the data source. The name of the data source is the friendly name of the IVR slot, prefixed with 'IVRSlot|'. For example, if an IVR slot has a friendly name of 'StockPrice', the corresponding data source value is called 'IVRSlot|StockPrice'.

You can only use this applet in an interaction plan that routes calls, and not other types of interactions.

String Options

Field

Options

Description

String FieldList of available String IVR slots

The String IVR slot to store the string value in.

Select the String IVR slot.

String ValueString

The string value to store in the selected IVR slot. The maximum length of the string is 255 characters.

Use of special UTF characters—for example, €, ú, é—is not supported by this applet. 

Type a string.

Next AppletList of available appletsThe applet that the call is routed to next.
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