Take Message applet
The Take Message applet records voice messages left by the caller, and sends the recordings to an email address. Use this applet when you simply do not have enough agents to respond to all of the calls, or when the call center is closed. Agents can listen to the messages later when they have more time.The Take Message applet can play an audio file before and after the message is taken. These messages are recorded in .wav file format and emailed to the configured address or addresses.
For information about using the Take Message applet to take and send messages from callers, see Taking and sending a message from a caller.
Audio Options
| Field | Options | Description |
|---|---|---|
| Initial audio data source | List of available Data Sources | The data source that must, at run time, contain the name of the initial audio file. Vonage Contact Center plays the initial audio file after routing the call to this applet. After Vonage Contact Center plays this file, the caller can leave a message. Maximum audio size The size of the audio that a customer provides can be a maximum of 25 MB (approximately 25 minutes). Depending on the amount of information you expect customers to provide, you might want to ask them to keep their message brief. If you do not select a data source, Vonage Contact Center uses the announcement you select in Inital generic audio file. |
| Initial generic audio file | Audio (.wav) file | The audio file that contains the announcement that Vonage Contact Center plays after routing the call to this applet. After Vonage Contact Center plays this file, the caller can leave a message. Vonage Contact Center only plays this file if you do not select a data source in Initial audio data source. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the first announcement. For information about the format of the audio file, see Recording and preparing audio used in applets. If you do not upload an audio file, the caller will hear Vonage Contact Center's default announcement. |
| Confirmation audio data source | List of available Data Sources | The data source that must, at run time, contain the name of the confirmation audio file. Vonage Contact Center plays the confirmation audio file after the caller leaves a message. Include the following instructions in the message:
If you do not select a data source, Vonage Contact Center uses the announcement you select in Confirmation generic audio file. |
| Confirmation generic audio file | Audio (.wav) file | The audio file that contains the announcement that Vonage Contact Center plays after the caller leaves a message. Vonage Contact Center only plays this file if you do not select a data source in Confirmation audio data source. Include the following instructions in the message:
Click Choose File to launch an Open dialog box. Select the audio file you want to use for the second announcement. For information about the format of the audio file, see Recording and preparing audio used in applets. If you do not upload an audio file, the caller will hear Vonage Contact Center's default announcement. |
| Silence triggering end of message | 1 to 10 | During a recording, if the caller is silent for the configured time period, in seconds, the recording ends and the 'after' announcement is played. The default is 2 seconds. Shorter time periods can prematurely end the recording. |
Email Options
| Field | Options | Description |
|---|---|---|
| Recipient email | Text | The email address, or addresses, to which the audio file containing the caller's message is sent. Separate multiple email addresses with a comma. You can include one or more data sources in the email addresses. The data sources are placeholders for the data sources' values at run time. The placeholders are replaced with values before the message is emailed. Specify a data source placeholder using the following format:
|
| Sender email | String in email address format | The email address that the email appears to be sent from. All emails from VCC come from the same email address: noreply@cc.vonage.com. Users should add this email address to their list of safe senders. |
| Subject | N/A | The subject line of the email containing the voicemail. You can include one or more data sources in the email addresses. The data sources are placeholders for the data sources' values at run time. The placeholders are replaced with values before the message is emailed. Specify a data source placeholder using the following format:
Default subject line If any of your specified data sources are empty or null, the applet will use the default subject of 'Message from appletName on interactionPlanName'. For example, Message from Take Message applet on 01234567890 |
Next Applet
| Field | Options | Description |
|---|---|---|
| Next applet | List of available applets | The applet that the call is routed to after the message is accepted. |
For general assistance, please contact Customer Support.
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