Connect features supported in Salesforce editions

The following tables contain the Connect features supported in Salesforce editions.

For Vonage Contact Center features supported in Salesforce editions, see Vonage Contact Center features supported in Salesforce editions

Level of support icons

(tick) Supported

(error) Unsupported

Connect features

Salesforce Sales/Service Cloud Editions   

Salesforce features


Professional

EnterprisePerson accounts
Connect(error)(tick)(tick)
Dial lists from CSV(error)(tick)(tick)
Dial lists from report(error)(tick)(tick)
Dynamic Dial Lists(error)(tick)(tick)
Multiple lists for agents(error)(tick)(tick)


Untested editions and licenses

The following editions and licenses are untested and not yet supported:

  • Customer Community, Partner Community, and Employee Community licenses.
  • Government Cloud and Government Cloud Plus editions.
  • Personal edition is not likely to be supported in the future support due to lack of features. (No longer sold by Salesforce.)
  • Contact manager edition is not likely to be supported in the future support due to lack of features. (No longer sold by Salesforce.)
  • Health Cloud.

Unsupported editions

The following editions are not supported because of incompatibilities or missing features:

  • Developer edition is not designed to be a production environment.
  • Salesforce IQ CRM (Starter, Growth, Unlimited) Edition lacks CTI / API support. (No longer sold by Salesforce.)
  • Group edition does not support dashboards, and package installation fails. (No longer sold by Salesforce.)
  • Force.com and Platform are not currently supported due to their highly customizable natures. These editions will be considered on a case by case basis.

Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.