...
When the agent finishes working with the call made from the HVS workqueue or Sales Cadence record, using Log a Call, the agent can set must set a disposition code based on the outcome of the call. For .
| Info | ||
|---|---|---|
| ||
| If the enforced disposition codes feature is enabled for your account, the agent cannot continue without setting a disposition code. The disposition code may alternatively be set automatically using disposition code mappings. For information about disposition codes, see Disposition codes for |
...
| Vonage Contact Center in Salesforce. |
...
Depending on the configuration of HVS—when using Sales Cadence Branching—and the disposition code that the agent chooses, Sales Cadence moves the lead to the next step in the cadence process.
Requirements
| Note | ||
|---|---|---|
| ||
| You must be using version 19.123, or later, of NewVoiceMedia in Salesforce. |
To use HVS Powered by Vonage, the following features must be enabled and configured for your account:
- Call logging in task records
- Setting disposition codes for NewVoiceMedia Vonage Contact Center in Salesforce
In addition, your agents must be assigned the High Velocity Sales User permission set.