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When interactions arrive in the NewVoiceMedia platform, NewVoiceMedia routes the interactions through interaction plans. As the interactions are routed through the interaction plans, any Data Connector or Set Data Source applets in the plans set the values of data sources associated with those interactions. The interactions may be routed through multiple Data Connector or Set Data Source applets that get data from multiple locations—for example, external web services or Salesforce—and store the data in multiple data sources. By the time the interactions are routed to queues, they may have numerous data sources associated with them. Those data sources may contain comparable information but may have different names according to which interaction plan and applets the interactions have been routed through.
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