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- Log in to the NewVoiceMedia platform as a supervisor. For information about logging in to the NewVoiceMedia platform, see Logging in to the NewVoiceMedia platformVonage Contact Center Admin Portal.
From the homepage, move your mouse pointer over the menu icons on the left of the page. In the menu that appears, click Data Source Mappings. Data Source Mappings appears.
Click Create New. Create Data Source Mapping appears.
Provide the following information:
Field Description Name The name used to reference the mapped data sources. Make the name meaningful as you will use the name in other areas of the product.
For example, map data sources that contain customer names to Customer Name.
Info You cannot edit Name after you have saved the mapping. Description A description of the mapping.
For example, Groups data sources that contain customer names.
Type The type of data in the data source. Type filters the Data Source Keys list to include only data sources that contain data of the chosen type.
For example, click string in the Type list to limit the data sources in Data Source Keys to data sources that contain strings.
Data Source Keys The data source or data sources that you want to map to Name.
In the Data Source Keys list, click to see the data sources that exist in your account.
Click the name of the data source to add it to the mapping.
Click x alongside the data source to remove it.
Add as many data sources as you would like to map to Name.For example, click Contact|CustomerName, Contact Name and Customer to map the data sources to Customer Name.
- Click Save. Now, using the example values, Customer Name includes data from Contact|CustomerName, Contact Name and Customer data sources.
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To edit an existing data source mapping, locate and click the data source mapping you want to edit.
Edit Data Source Mapping appears. Change any of the values in the fields. For information about the fields, see How do I create a data source mapping? above above. You can also delete the data source mapping from this view.
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