How do I use Real Time?
A call center supervisor can use Real Time to manage the call center, performing tasks such as The tasks you can perform within Real Time depend on your account user role.
- If you are a wallboard user, you can switch between available Real Time views and view Real Time alerts. For information about switching between Real Time views and viewing Real Time alerts, see Using Real Time views and Viewing Real Time alerts.
- If you are a normal user, you can perform the same tasks as a wallboard user, plus create and modify Real Time views. For information about creating and modifying Real Time views, see Using Real Time views.
- If you are a nominee user, you can perform all available tasks within Real Time. These tasks include creating and modifying Real Time views, creating agents and changing their states, creating and monitoring groups, and setting thresholds for queues.
| Insert excerpt | ||||||
|---|---|---|---|---|---|---|
|
...